In Europe and Spain, there are data protection regulations designed to safeguard your personal information, which our organization is legally required to comply with. Therefore, it is very important for you to understand what we will do with the data we request from you. This way, we will be transparent and give you control over your information, using simple language and clear options that will allow you to decide what we do with your personal information. If you have any questions after reading this information, please feel free to ask us. Thank you very much for your cooperation.

Who are we?

• Name: HOTEL GRAN LAGUNA, S.L.
• CIF / NIF: B76707868
• Main activity: hospitality.
• Address: C/ Nava y Grimón, nº18. C.P.: 38201, San Cristóbal de La Laguna (Santa Cruz de Tenerife).
• Contact phone: (+34) 922 24 01 30
• E-mail: reservas@lalagunagranhotel.com
• Website: lalagunagranhotel.com

For your trust and security, we inform you that we are a registered entity in the Mercantile Registry of Santa Cruz de Tenerife: No. 261709. T 3446, F 47, S 8, H TF 57328.

What will we use your data for?

In general, your personal data will be used to interact with you and provide our services. Additionally, it may be used for other activities, such as sending you advertising or promoting our activities.

Why do we need to use your data?

They are necessary for us to interact with you and provide our services. In this regard, we will provide you with a series of checkboxes that will allow you to clearly and simply decide on the use of your personal information.

Who will know the information we request from you?

In general, only the staff of our organization who are duly authorized will have access to the information we request. Similarly, those entities that need access to this information in order for us to provide our services. For example, our bank will know your data if payment for our services is made by credit card or bank transfer. Additionally, public or private entities to which we are required to provide your personal data in compliance with any law. For instance, tax law requires us to provide the Tax Agency with certain information about economic transactions that exceed a specified amount. If, aside from the aforementioned cases, we need to disclose your personal information to other entities, we will first seek your permission through clear options that will allow you to decide.

How will we protect your data?

With effective security measures based on the risks associated with the use of your information. To this end, our organization has approved a data protection policy, and annual controls and audits are conducted to ensure that your personal data is secure at all times.

Will we send your data to other countries?

Our policy is not to send your personal information to any country that does not ensure data protection. If it is essential to send your data to a country that is not as secure as Spain in order to provide the service, we will always seek your permission in advance and apply effective security measures to reduce risks.

How long will we retain your data?

During our relationship and as long as required by law. Once the applicable legal deadlines have expired, we will proceed to securely and environmentally responsibly delete your data.

What are your data protection rights?

You can contact us at any time to know what information we have about you, correct it if it is incorrect, and delete it once our relationship has ended, if legally possible. You also have the right to request the transfer of your information to another entity.
To request any of these rights, you must submit a written request to our address, along with a photocopy of your ID. In our offices, we have specific forms available to request these rights, and we offer our assistance in completing them. To learn more about your data protection rights, you can visit the website of the Spanish Data Protection Agency (agpd.es).

Can you withdraw your consent if you change your mind later?

You can withdraw your consent if you change your mind about the use of your data at any time. For example, if you were interested in receiving advertising for our products or services but no longer wish to receive it, you can inform us through the objection form available at our offices.

If you believe that your rights have been overlooked, where can you file a complaint?

At the Spanish Data Protection Agency, through any of the available channels:

• Electronic headquarters: agpd.es
• Postal address: Agencia Española de Protección de Datos, C/ Jorge Juan, nº6, 28001, Madrid.
• By phone: (+34) 901 100 099 | (+34) 91 266 35 17

Filing a complaint with the Spanish Data Protection Agency incurs no cost, and the assistance of a lawyer or representative is not required.

Will we create profiles about you?

Our policy is not to create profiles about users of our services. However, there may be situations where, for the purpose of providing the service, commercial purposes, or other reasons, we may need to create information profiles about you. An example could be using your purchase or service history to offer you products or services tailored to your preferences or needs. In such cases, we will implement effective security measures to protect your information at all times from unauthorized individuals who may attempt to use it for their own benefit.

Will we use your data for other purposes?

Our policy is not to use your data for purposes other than those we have explained to you. However, if we need to use your data for different activities, we will always seek your permission in advance through clear options that will allow you to decide.